Cancellation Policy

Please note, our cancellation policy has currently changed due to restriction related to Covid 19 please visit our Commitment to Safety Page for our most up to date cancellation policy

We do understand that people may have to cancel as we may also have to cancel booking due to restrictions or unforeseen circumstances.

Cancellations made within 48hrs of a guided hike or a no show on the day we can not offer a refund .


Cancellations made 3-5 days before a guided hike, a 50% refund will be offered or the option to reschedule to another date (subject to availability).


Cancellations made 5 days or more before a guided hike a full refund will be offered or the option to reschedule to another date (subject to availability).  

If we have to cancel a trip due to unforeseen circumstances a full refund will be given or you can choose an alternative date (subject to availability).

This does not apply if we have to alter a route on the day for safety concerns. 

Any Questions, Send us a message

For more information visit our Website Terms & Conditions page